Dear Valued Patient,
We are reaching out to update you on our new policies and how we have taken action to ensure safety for you, our staff and ourselves. In addition to increased cleaning protocols and furniture rearrangement, we have minimized our schedules and spread out our patient appointments. If we need to adjust your appointment, we will contact you, however if you wish to reschedule please contact us to do so. A technician will be calling you on the day of and prior to your appointment to get some preliminary information from you. This will limit your time in the office and will ensure your appointment is timely. Since some of our staff is working remotely, this call may come from an unfamiliar or blocked number. If you miss the call, the technician will call you back. Our check in process will be “curb-side”. Please call us once you are in our parking lot at 585-244-0332 ,chose option 2, we will check you in and take any payments via the phone call(credit card only, we are currently not accepting cash or checks). Once we are ready to bring you in, you will receive a phone call to meet a technician at the door where you will be granted access. To limit contact, we highly encourage all patients to sign up for our patient portal. Any educational documents and visit summaries will be sent and stored electronically in your account. To help expedite your appointment with us please update your medications, allergies, and health history via the portal prior to your appointment. We require all persons, patients and staff to be masked at all times while in the office. If you do not have a mask, a scarf or bandana that cover your mouth and nose will suffice. The mask/covering is required during the entire duration of the visit, including testing and examination. We are not allowing patients to have guests accompany them into the building unless needed for cognitive or mobility reasons. If the guest is necessary, he/she will also need to pass our Covid-19 risk assessment prior to admittance. Optical will be accepting patients one at a time or by appointment. We appreciate your understanding in our policy changes and apologize for any inconvenience they may cause. As always, we are here for you. We continue to have doctors on call 24/7 and are also offering telemedicine visits. Please contact us if you have any questions. We look forward to seeing you. Stay well.
The Doctors and Staff at Rochester Eye Associates