Our check-in process will be "curb-side." Please call us when you have arrived in the parking lot at 585-244-0332, option 2. We will check you in for your appointment over the phone. When you are ready to be seen we will call you back and let you into the building.
For the health and safety of our patients and staff, we ask that anyone coming into the office be wearing a mask or face covering such as a scarf or bandana. The mask/covering is required for the entire duration of the appointment, including testing and examination. Visit our "helpful links" to find out how to make your own cloth face mask.
Our optical shops are open by appointment only.
Additional Implemented Safety Protocols:
Prior to appointments, we are confirming that each patient is not experiencing flu like symptoms or fever, sore throat or shortness of breath and has not had close contact with anyone with symptoms.
We have instituted new aggressive cleaning routines, rearranged seating in the waiting room to implement proper social distancing and minimized our schedule to limit people present in the office.
We have instituted telemedicine appointments when appropriate.
To minimize in-office contact, staff member will be calling patients the day before appointments to gather preliminary information.
To all our patients; thank you for the grace and understanding you have shown during this hectic and uncertain time. Rest assured we can ALWAYS be reached with any concerns you may have:
During the weekday, staff can be reached at 585.244.0332.
After hours and on the weekends, you can reach the On-Call doctor by calling our answering service at 585.453.2073.
If you are having an eyeemergency, we have a doctor available 24/7, please do not go to urgent care or the hospital.
Thank you all again for your cooperation,
-The Doctors at Rochester Eye Associates
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